Payment
Payment is required when
placing any order. There are several acceptable methods of payment
including Paypal, Visa, Mastercard, American Express, Personal Check,
and Money orders. Please be aware that all checks must clear the bank
for shipments to be processed. All items on the site are available,
although the quantities may be limited.
Substitutes,
Refunds, and Credits
It sometimes becomes necessary to credit,
refund, or substitute an items due to many possible things that could
happen before a plant ships. If it becomes the only option it will be
our policy to notify you via email and issue a credit until a response
is received. It is always a good practice to list other substitutes
that are exceptable to you if that item becomes unavailable due to
reasons beyond our control. If a refund is desired instead of
substitutes or a credit it must be in writing and mailed to:
Midwest Aquatics and Exotics 10500 Blacksmith Place Florence, Kentucky
41042 ATTN: Accounting Dept.
Packing and
Shipping
All of our stock is grown in containers
including 4" pots, 1 gallon, and 3 gallon containers. Most of our stock
is shipped bareroot and shipped either next day or 2-3 day service. For
best results all plants must be gently opened and potted up immediately
upon arrival. If there is a problem with your order it is your
responsibility to notify us within 24 hours of receipt of your package.
There is a minimum shipping
fee of $6.00 per order for shipments East of the Mississippi and
$8.00 for West of the Mississippi . It is our policy to keep shipping
costs to a minimum, we do
not try to make money on shipping costs. We make money by providing our
customers quality plants. We will pack as many plants per container as
can be done without risking damage to the stock. It will be our policy
to use the best means that allow for the quickest route while being
cost effecient unless you state other shipping preferences in advance.
We currently use USPS, UPS, Fedex Home Delivery, DHL, and Airfreight
via Delta Airlines, and Northwest Airlines.
Our Guarantee
It is our intention to provide you
with only the highest quality plants, but once it ships from our
facility we cannot tell if there is anything is wrong with the plant.
It is your responsibility to notify us withing 24 hours of receipt of
the package, which you are expected to open and inspect right away.
Sometimes problems don't show up right away, because of this it is our
policy that we will replace, or refund any plant that fails to survive
due to genetically related problems or pests and disease that was
undetected before shipping the plant if they fail withing 5 days of
receipt of your shipment. We guarantee our plants to be healthy, free
of pests and disease. Each plant is inspected before being sent to
packing so that you receive only the best plants. We do not ship
damaged plants, and cannot be responsible for plants that are damaged
during transit. It is our suggestion that you either purchase insurance
when placing your order to cover possible damages or file a claim
against the carrier and collect from them for damages they have caused.
Our plants are not gauranteed against animals that eat your plants, or
your lack of care for the plant. We guarantee the quality of the plant
only.
Domestic Shipment
Restrictions
Please be aware
that some states, counties,
cities, or other agencies restrict the shipment of some plants.
With this in mind please do not order a plant that is restricted from
being shipped to your area. If you are unsure please check with the
USDA, your city hall, or just ask us before ordering.
